Banking standard reliability - we guarantee it!

'5 nines' refers to a service availability of 99.999% - put simply it’s our guarantee that when you arrive at work on a Monday morning, you will find evolve™ there and ready to go.

So what's the big deal? Lots of suppliers offer 99%, or even 99.9%... so why should you care about a point or two?

5-nines availability translates into a guarantee of less than 20 seconds downtime a month – or if you prefer, no more than two minutes a year (in practice we achieve 100% service availability). 99% on the other hand, works out at in at an incredible 85 hours downtime in a year.. a huge difference.. See for yourself:

 

Chart showing the effects of uptime and typical environments

 

The point is that sort of uptime can only be guaranteed because of the huge investment we have made in the system and network infrastructure the runs evolve™. Our Multi-tenant architecture means that even when we need to perform upgrades, upload new software or maintain the database, we never have to take the system offline ('scheduled maintenance' is a trick many vendors use to allow them to discount time spent offline while performing upgrades).

So when some of our competitors boast about 99% availability, it pays to remember that in real terms, it means they could be offline for upwards of 3.5 days in a year (how does a couple of hours offline every Monday morning sound? Ouch!).

You can see for yourself how this works in practice with our SLA calculator.

  • Industry leading 99.999%, money back SLA
  • No 'Scheduled Maintenance' - Unlike our competitors, our multi-tenant architecture means we can work on and upgrade evolve™ without ever taking it offline 'for maintenance'!

The real cost of downtime

Downtime isn't just an inconvenience, it really can cost you and your consultants money.

See for yourself with our free uptime calculator MS Excel