Our Support Service Charter

We know that having the most advanced, secure and intuitive technology in the world means nothing unless it’s backed up by the highest levels of service.

We aim to make using evolve™ a great experience. Our goal has always been to ensure that our customers enjoy the very best support – and we’ve the systems in place to make sure that it’s more than a promise, but a guarantee.

First of all, you can rely on evolve™ to be there when you need it, with banking standard 99.999% uptime.

If you should need help on any area of evolve’s™ functionality, you can access comprehensive FAQs and How-To guides on our customer portal. These are constantly updated to keep ahead of evolve’s™ continual development.

 

the evolve support portal screenshots

 

Should you require live support, you can email us or call our Priority Support Line on +44 (0)871 200 3314.

  • Training - online, classroom
  • Helpdesk, ticket tracking and reporting
  • Support portal
  • eLearning program
  • Videos

The evolve™ Support Team

The Support and Training team work closely together so that issues arising on the support desk can be addressed through training if that is necessary and appropriate.

It also means that we've got double the resource available in either training or support should the need arise. We are constantly updating our training modules and the way in which we deliver them. There;s a huge range of options that allow flexible learning at a pace and in a situation that best fits with your business and circumstances.

You can read more about our service and support offerings over on the Support Charter pages.